Our Privacy Statement

Last updated: 06/12/2025

Pritchards Heating & Plumbing (“we”, “us”, “our”) is committed to protecting your privacy and respecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website: www.pritchards-plumbing.co.uk.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

1. Who We Are

Pritchards Heating & Plumbing
Website: https://www.pritchards-plumbing.co.uk/
Email: enquiries@pritchards-plumbing.co.uk
Telephone: 01442 462431

We act as the Data Controller, meaning we decide how and why your personal data is processed.

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

• Your name
• Email address
• Telephone number
• Address or work location
• Details about your plumbing or heating enquiry
• Any information submitted through our contact form

Information collected automatically

When you browse our website, we may collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies (see our Cookies section)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes
• Arrange and deliver plumbing and heating services
• Manage customer accounts
• Improve our website and customer experience
• Send service updates or appointment confirmations
• Maintain internal records and compliance requirements

We only use your data when we have a valid legal basis, including:

• Your consent
• Performance of a contract
• Legitimate business interests
• Legal obligations

4. Sharing Your Information

We do not sell or share your personal data with third parties for marketing.

We may share your information with:

• Trusted service partners (e.g., subcontractors helping deliver our services)
• Professional advisors (e.g., accountants or insurers)
• Website/IT providers who support site security and maintenance

All third parties are required to keep your data secure and confidential.

5. How Long We Keep Your Information

We keep personal data only for as long as necessary to:

• Provide plumbing and heating services
• Maintain records required for legal or tax purposes
• Resolve disputes or enquiries

After this period, your data will be securely deleted.

6. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing
• Restrict how your information is used
• Data portability (receive your data in a transferable format)
• Withdraw consent at any time

To exercise your rights, contact us using the details at the top of this policy.

7. How We Protect Your Information

We take data security seriously and use:

• Secure servers
• Website encryption (SSL)
• Restricted access to personal data
• Regular security reviews

However, no online transmission is completely risk-free. We cannot guarantee perfect security but we take all reasonable measures to protect your data.

8. Cookies

Our website uses cookies to:

• Improve functionality
• Analyse website performance
• Enhance user experience

You can manage or disable cookies in your browser settings. For more details, please see our Cookie Policy (if applicable).

9. Links to External Websites

Our website may contain links to external sites.
We are not responsible for:

• Their content
• Their privacy practices

Please review their privacy policies before submitting any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

Pritchards Heating & Plumbing
Website: https://www.pritchards-plumbing.co.uk/
Email: enquiries@pritchards-plumbing.co.uk
Telephone: 01442 462431