Our GDPR Statement

Last updated: 06/12/2025

GDPR Compliance Statement

Pritchards Plumbing is committed to protecting your personal information and respecting your privacy. We comply fully with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy laws. This statement explains how we collect, use, store and protect your information when you interact with us online or offline.

How We Collect Personal Data

We may collect personal information when you:

• Contact us by phone, email or through our website
• Request a quotation
• Book a service or visit
• Sign up to receive updates
• Provide information during the completion of plumbing or heating work

The types of data collected may include your name, address, email address, telephone number, and information relevant to your enquiry or service request.

How We Use Your Data

Your personal information is used only for legitimate business purposes, including:

• Responding to your enquiries
• Providing quotations
• Supplying plumbing, heating or related services
• Managing appointments and service updates
• Keeping accurate internal records
• Meeting legal, regulatory or insurance obligations

We do not sell or share your information with unrelated third parties.

Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

• Legitimate interests (responding to enquiries, providing quotations, delivering services)
• Contractual necessity (performing work you have requested)
• Legal obligations (record-keeping, tax and regulatory requirements)
• Consent (where you have chosen to receive marketing communications)

Data Sharing

We may share your information with trusted third parties only when necessary for:

• Appointment scheduling
• Supplier or manufacturer warranties
• Accounting, legal or regulatory requirements
• Emergency safety or insurance-related obligations

All third-party partners are required to maintain GDPR-compliant standards of data protection.

Data Storage & Retention

Personal data is stored securely using appropriate technical and organisational safeguards. We retain your details only for as long as necessary to fulfil the purpose for which it was collected and to comply with legal, tax or insurance requirements.

Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request erasure of your data (where legally permissible)
• Restrict or object to processing
• Request data portability
• Withdraw consent where consent was previously given

To exercise any of these rights, please contact us using the details below.

Cookies

If our website uses cookies, these are used only to improve user experience, analyse website performance or support essential site functions. Non-essential cookies will only be used with your consent.

Data Security

We take privacy seriously and implement secure systems, encryption, password protection and access controls to ensure your information is kept safe from unauthorised access or misuse.

Contact Details

If you have any questions about this GDPR statement or the way we handle your data, you can contact us at:

Pritchards Heating & Plumbing
Website: https://www.pritchards-plumbing.co.uk/
Email: enquiries@pritchards-plumbing.co.uk
Telephone: 01442 462431