Docs Archive - Pritchards Plumbing

Frequently Asked Questions

Commercial and Domestic Plumber FAQs

How much do local plumbers charge per hour?
In the UK, local plumbers typically charge between £40 to £80 per hour, depending on the region, the complexity of the job, and their experience.
Do all plumbers charge a call out fee?
Not all plumbers charge a call out fee. It varies by individual or company policy. Always confirm this before hiring a plumber.
Do plumbers charge more on weekends?
Yes, many plumbers charge higher rates for weekends, evenings, and public holidays due to it being out-of-hours work.
Do plumbers charge VAT on Labour?
Registered businesses in the UK with a turnover exceeding the VAT threshold (£85,000 as of my last update) are required to charge VAT on labour and parts.
How do I hire a local plumber?
To hire a local plumber, seek recommendations, check online directories or local trade organisations, verify qualifications and reviews, and get a written quote before work begins.
Why hire a local plumber?
Hiring a local plumber ensures prompt service, local knowledge of plumbing requirements and regulations, potentially lower costs, and often a more personalised service.
What do plumbers do?
Plumbers deal with installing, repairing, and maintaining pipes, fixtures, and other plumbing used for water distribution and wastewater disposal in residential, commercial, and industrial buildings.
How do I know if a plumber is qualified?
Check if a plumber is registered with recognised trade bodies like the Chartered Institute of Plumbing and Heating Engineering (CIPHE) or is Gas Safe registered for gas-related work.
How long is a plumber liable for his work UK?
In the UK, a plumber will generally offer a one year guarantee on all works carried out.
What are the most reliable pipes?
Copper pipes are widely regarded as reliable due to their durability and resistance to corrosion. For less intensive applications, cross-linked polyethylene (PEX) pipes are also considered reliable and versatile.
Do plumbers have to be registered?
In the UK, plumbers handling any gas work must be Gas Safe registered. For general plumbing work, there is no legal requirement for registration, but professional qualifications and affiliations are highly recommended for credibility.

Boiler Replacement FAQs

How much does a replacement boiler cost?
The cost of a replacement boiler in the UK typically ranges from £1,500 to £3,500, depending on the type and complexity of the boiler system. Combi boilers might be on the lower end, while more complex systems like system boilers could cost more.
How often should I replace my boiler?
Generally, boilers should be replaced every 10 to 15 years. However, this can vary based on the boiler’s brand, model, and how well it has been maintained.
Can I replace my own boiler?
Replacing a boiler involves complex gas, electrical, and plumbing work. It’s legally required in the UK that this work is done by a Gas Safe registered engineer to ensure safety and compliance with building regulations.
Who qualifies for free boiler replacement?
In the UK, you might qualify for a free boiler replacement through the Energy Company Obligation (ECO) scheme if you are on certain benefits and your boiler is old and inefficient.
When should I replace a boiler?
Consider replacing your boiler if it’s more than 15 years old, requires frequent repairs, has increased energy bills, or if parts are difficult to source. Also, consider replacement if it's not meeting your heating needs efficiently.
Do gas boilers last longer than combi boilers?
The lifespan of a boiler depends more on the make and maintenance rather than the type. Both gas and combi boilers can last up to 15 years or more with proper maintenance.
What should I replace my oil boiler with?
If replacing an oil boiler, consider more sustainable options like biomass boilers or heat pumps, which can be more energy-efficient and environmentally friendly. However, another modern oil boiler or a gas boiler could be more practical depending on your location and access to utilities.
How long does it take to replace a boiler?
Replacing a boiler typically takes 1 to 2 days, depending on the complexity of the job. If new pipework is needed or if the boiler is being relocated, it might take longer.
How do I find the best plumber to replace my boiler?
Look for a plumber or heating engineer who is Gas Safe registered. Check reviews and testimonials from previous customers. Recommendations from friends or family can also be a reliable source.
What government help is there to replace a boiler?
The UK government offers support through the Energy Company Obligation (ECO) scheme, which helps low-income households upgrade to more energy-efficient boilers. Local councils may also provide grants or assistance.

Emergency Plumber Support FAQs

What should I do in a plumbing emergency?
In a plumbing emergency, the first step is to shut off the water supply to prevent further damage. Then, contact an emergency plumber immediately. Pritchards Plumbing offers 24/7 emergency plumber support, ensuring rapid response times to minimise damage and restore your plumbing.
When should I call for emergency plumber support?
Call for emergency plumber support if you experience issues like burst pipes, severe leaks, blocked drains, or no hot water. These situations require immediate attention to prevent property damage. Pritchards Plumbing is available around the clock to handle such emergencies quickly and efficiently.
How quickly can an emergency plumber arrive?
Response times vary, but at Pritchards Plumbing, we aim to reach you within an hour of your call, depending on your location. Our team is always on standby to provide fast and reliable emergency plumber support when you need it most.
What can I expect from an emergency plumber service?
An emergency plumber will assess the situation, provide an immediate fix to stop the problem from worsening, and offer advice on any necessary follow-up work. Pritchards Plumbing's emergency plumber support ensures that any issue is addressed professionally, with clear communication throughout the process.
How much does emergency plumber support cost?
Costs can vary depending on the nature of the emergency and the time of day. Pritchards Plumbing provides transparent pricing, with a clear breakdown of costs before any work begins, so you know exactly what to expect.
What should I do while waiting for an emergency plumber?
While waiting for an emergency plumber, turn off the water supply and try to contain any leaks with towels or buckets. Avoid using any plumbing fixtures. Pritchards Plumbing can provide guidance over the phone to help manage the situation until we arrive.
Can emergency plumber support help with heating issues?
Yes, emergency plumbers can address urgent heating issues, such as boiler breakdowns or radiators not working. Pritchards Plumbing's emergency plumber support includes services for both plumbing and heating emergencies, ensuring your home stays warm and safe.
Is emergency plumber support available during holidays?
Yes, Pritchards Plumbing offers emergency plumber support 365 days a year, including weekends and holidays. We understand that plumbing emergencies can happen at any time, and we're committed to being there when you need us.
How can I prevent plumbing emergencies in the future?
Regular maintenance, such as checking for leaks, insulating pipes, and servicing your boiler, can help prevent plumbing emergencies. Pritchards Plumbing offers preventative maintenance services to keep your plumbing and heating systems in top condition, reducing the risk of future emergencies.
What tools and equipment does an emergency plumber bring?
Emergency plumbers carry a range of tools and equipment, including pipe wrenches, plungers, and drain cameras, to handle most plumbing issues on the spot. Pritchards Plumbing ensures our team is fully equipped to address any emergency efficiently and effectively.
Can I get a guarantee on emergency plumber support work?
Yes, reputable plumbers will offer a guarantee on their emergency work. Pritchards Plumbing provides a satisfaction guarantee on all our emergency plumber support services, giving you peace of mind that the job will be done right.
How can I find a reliable emergency plumber?
Look for plumbers with good reviews, quick response times, and transparent pricing. Pritchards Plumbing has built a strong reputation for reliable and professional emergency plumber support, with countless satisfied customers across the region.

Winter Plumbing FAQs

How Can I Prevent Frozen Pipes During Winter?
To prevent frozen pipes, insulate exposed pipes, keep your heating on during cold spells, and allow faucets to drip slightly. Pritchards Plumbing recommends installing pipe insulation and sealing gaps in doors and windows to prevent cold air from entering. Our expert team can assess your home and provide tailored solutions to protect your plumbing this winter.
What Should I Do if My Pipes Freeze?
If your pipes freeze, turn off the water supply immediately to prevent a burst. Use a hairdryer or warm towels to thaw the pipes gently. Pritchards Plumbing advises against using open flames, as this can damage pipes. If you're unsure, call our emergency plumbing service to safely thaw and inspect your pipes, avoiding costly repairs.
How Can I Prepare My Home’s Plumbing for Winter?
Preparing your home for winter involves insulating pipes, draining outdoor taps, and checking for leaks. Pritchards Plumbing offers a winter plumbing check-up service where we inspect and winter-proof your plumbing system. By identifying potential issues early, you can avoid winter plumbing disasters.
Why Is My Boiler Losing Pressure in Winter?
Boilers can lose pressure in winter due to leaks, frozen condensate pipes, or system blockages. Pritchards Plumbing suggests regularly checking your boiler’s pressure gauge and bleeding your radiators to release trapped air. Our experienced engineers can diagnose and fix pressure problems, ensuring your boiler runs efficiently throughout winter.
How Can I Protect My Outdoor Taps from Freezing?
Outdoor taps are particularly vulnerable to freezing in winter. Pritchards Plumbing recommends draining the water from outdoor taps and hoses, and installing tap covers to protect them from the cold. For additional protection, our team can fit frost-proof taps or insulation to prevent freezing and potential damage.
Why Are My Drains More Likely to Clog in Winter?
Cold temperatures can cause fats, oils, and grease to solidify in your drains, leading to blockages. Pritchards Plumbing advises avoiding pouring grease down the sink and using drain strainers to catch debris. If you experience slow draining or blockages, our plumbers are equipped to clear and protect your drains from winter-related clogs.
What Are the Signs of a Burst Pipe in Winter?
Common signs of a burst pipe include low water pressure, damp patches on walls or ceilings, and unusual noises in your plumbing system. Pritchards Plumbing recommends contacting a plumber immediately if you notice any of these signs. Our emergency team can quickly locate and repair burst pipes, preventing further damage to your property.
Can I Use a Water Heater Efficiently During Winter?
Yes, using your water heater efficiently in winter can help reduce energy bills and prevent wear. Pritchards Plumbing suggests setting your water heater’s thermostat to 120°F (49°C) and insulating the tank to retain heat. Our team can also install energy-efficient water heaters to ensure your hot water supply is reliable and cost-effective during the colder months.
How Can I Avoid Boiler Breakdowns in Winter?
Boilers often break down in winter due to increased use. Pritchards Plumbing recommends scheduling an annual boiler service before winter to check for issues like faulty components or sludge buildup. Regular maintenance can prevent breakdowns and ensure your home stays warm and comfortable throughout the season.
Why Choose Pritchards Plumbing for Winter Plumbing Services?
Pritchards Plumbing provides expert winter plumbing services, from frozen pipe prevention to boiler maintenance. Our experienced team offers personalised solutions to protect your home during the colder months. With reliable emergency support and preventative maintenance, Pritchards Plumbing ensures your plumbing system runs smoothly all winter long.